Many of the top customer complaints in the furniture industry are regarding service after the sale. This could include delivery, repairs, and/or communication regarding an order. At Wenz, we earn our 4.7 out of 5 star rating by offering you top notch customer service before, during, AND after the sale!
Delivery
We do our absolute best to offer you a worry-free experience, and this includes a smooth delivery process. We are flexible when it comes to dates that your furniture can be delivered, careful to deliver your furniture undamaged, and will always provide friendly and efficient service.
To make sure your furniture is undamaged and as beautiful as it was in-store, our delivery team will inspect it for scuffs, tears, and any other damage upon delivery. We will take exceptional care with your furniture, but if anything should become damaged during delivery, we won’t wait to remedy the situation!
Repairs
If you have anything prematurely go wrong with your furniture (damage upon delivery or manufacturer defect), we want to offer you 100 percent of our support!
There’s nothing more frustrating than issues like this not getting fixed quickly and conveniently. At Wenz, we will always make it right! We feel that if you pay for beautiful, quality furniture, you should have the reassurance that you will be able to receive support from us and continue to enjoy your furniture for years to come. We offer a two-year complimentary warranty free with your purchase for just this reason.
We also offer the option to purchase our Platinum 5-year warranty! Under this warranty, you will be offered additional support if your furniture incurs any accidental damage. That’s right; if you accidentally spill some wine on your new sofa, you’ll be covered! Almost all damage aside from damage caused by pets is covered, so you can enjoy your furniture worry-free.
Customer Service/Communication
At Wenz, we pride ourselves most on our customer service. We treat each person who walks through the door like family, and we will treat you as such at each stage of your experience with us, including after your furniture has been purchased and delivered to your home.
We believe that offering courteous and thoughtful service includes consistent communication. Instead of feeling like you’re being left in the dark, we’ll provide you with continuous updates about the status of your furniture, including delivery dates, repair service visits, etc. And if you reach out to us, we won’t put you on hold for an hour, not return your call, or avoid answering your questions. We’ll tend to your needs as soon as possible!
We also make sure to follow up with each and every customer after their order is delivered to make sure they are absolutely loving their furniture. We appreciate your business with us; so if you have any concerns, questions, or needs when it comes to your furniture, we are here to offer you our support.
If you have any questions, you can contact us via…
- Call or text: Call or text us at 920-406-1800.
- Facebook: Send us a message here
- Email: Email us at [email protected].
You can also visit our store at 1693 Main St Green Bay!