At Wenz, we understand how frustrating it can be to have a lack of communication, whether it’s before or after you purchase your furniture. We believe that consistent communication is part of what makes great customer service great!
Before you buy
We never want you to purchase something that you won’t be 100 percent satisfied with; that’s why our knowledgeable designers make sure to talk with you about your home and lifestyle to find out what options would best suit your needs! We then make sure to provide you with all of the information you need to make an informed decision.
Whether your focus is on style, comfort, or durability, our designers will work with you to find the right solution for your home!
Waiting for your furniture to arrive
We know you’re excited to get your furniture home, so we make sure to keep you updated on your order’s status every step of the way.
We will send you an email, call, or text (whichever you prefer) about the status of your furniture when it’s being prepped for delivery, when we are on our way, if any roadblocks occur that will postpone delivery, and in regards to any repairs your furniture needs after it’s brought home.
When you are anxiously awaiting the arrival of your beautiful new furniture, the last thing you want is to be left guessing!
Honesty is at the core of our communication
Honesty is at the top of our list of values we stand by. If we feel that a certain product wouldn’t be the right fit for you, something isn’t right with your order, we need to reschedule delivery, etc, we’ll be open and honest about it!
We won’t avoid your call, not address a problem, or make something up that isn’t true. Being open and honest with our customers and offering consistent communication shows our commitment to you as a member of the Wenz family. It shows that we are willing to provide you service after the sale and that we care enough to keep you in the loop!
We’ll keep you informed about our products, updated on your furniture’s status, and made aware of any changes when it comes to dates and times, along with any other information that would be helpful to you when it comes to your new furniture!
If you have any questions, you can contact us via…
- Phone: Call or text us at 920-406-1800.
- Facebook: Send us a message here
- Email: Email us at [email protected].
You can also visit our store at 1693 Main St Green Bay!